NICE Compliance Recording automatically captures all customer and trade interactions such as telephone, chat and email conversations. Records of all dealings are retained in compliance with external regulations and internal policies. Deployed as a standalone product or integrated with interaction analytics, transaction monitoring and investigation products, it meets the needs of large corporations, remote branches and small to midsized trading floors.
Trading Floor Solutions
Sinclair Voicenet provides a range of interaction recording and analytics solutions that enable Trading Floors to meet the growing regulatory requirements for monitoring market abuse.
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They will ensure regulatory compliance, improve risk management and enhance the efficiency of internal processes.
Achieves 100% call recording
Ensures compliance with industry regulations including FSA, HIPAA, PCI and MiFID
Extracts data from calls to assist in investigative processes and gain business insight
Minimises exposure to costly disputes and claims
Maintains an audit trail of verbal commitments
Detects and prevents fraud