Cost effective and easy-to-install on a single standard server, it provides a single view enabling managers to play back interactions, view agent screen activity and evaluate agent performance. Evaluation scores are then reported to initiate action to improve agent efficiency and customer experience.
- Built-in Quality Management application with evaluation form designer and screen recording providing an holistic insight on agent activity and business reports.
- Support for up to 200 recording channels in VoIP, TDM and hybrid networks optimises investment in existing IT networks.
- D-channel line signaling support to include advanced telephony data in non-CTI environments.
- Easy and rapid deployment reducing IT personnel-related costs.
- Small footprint lowers facility costs with a thin client, browser-based web application.
- Support for compliance requirements such as retention, liability and recording redundancy.
- Multiple language support.
- Centralised administration and storage either locally or remotely to improve administration and maintenance.