Intro Paragraphs:
Sinclair Voicenet is fully NICE accredited to deliver a full range of training programmes that enable organisations to gain maximum return on investment from deployments of multimedia interaction recording, quality management, interaction analytics and workforce management solutions.
Intro Sub Paragraph:
Our NICE certified trainers have a wealth of knowledge gained from working with customers in diverse market sectors and they take the time to gain a detailed understanding of your needs and objectives. This enables the delivery of personalised training tailored to your specific requirements at a pace suitable to every participant.
Our training services are available upon completion of installations, following system upgrades, to cover during holidays periods or times of sickness as well as refreshers on a regular basis.
Training programmes vary in length from half day sessions to 5 day courses or longer. They can be delivered as web-based sessions, at your offices or hosted at Sinclair Voicenet’s premises which are located nationally in London, East Kilbride and Ellesmere Port.
Key Features:
- System configuration.
- System administration.
- Audit and security.
- Real-time monitoring of interactions.
- Search and replay.
- Evaluation form design.
- Rules creation.
- Evaluating and calibrating staff performance.
- Reporting.
- Advanced multi-media analytics.
Benefits Title:
SOLUTION BENEFITS
Benefits Text:
Reduces call handling time
Improves first call resolution
Improves management efficiency
Increases sales conversion and value
Reduces staff and customer churn
Improves agent productivity and performance