Our training services are available upon completion of installations, following system upgrades, to cover during holidays periods or times of sickness as well as refreshers on a regular basis.
Training programmes vary in length from half day sessions to 5 day courses or longer. They can be delivered as web-based sessions, at your offices or hosted at Sinclair Voicenet’s premises which are located nationally in London, East Kilbride and Ellesmere Port.
- System configuration.
- System administration.
- Audit and security.
- Real-time monitoring of interactions.
- Search and replay.
- Evaluation form design.
- Rules creation.
- Evaluating and calibrating staff performance.
- Advanced multi-media analytics.