With extensive experience of updating and upgrading NICE systems, Sinclair Voicenet uses proven methodologies that mitigate against risk and ensure the successful deployment of major upgrades that minimise disruption to the business. An experienced project manager is assigned to oversee every upgrade and all processes are fully documented to clearly communicated any pre-requisites and manage all related activities.
Prior to any onsite upgrade, data backups from the customer site are replicated in our laboratories to ensure that we can carry out three successful implementations of the upgrade using the actual data from the production environment. Sinclair Voicenet is now one of the only NICE partners with the ability to deliver major upgrades and migrations using our own teams of expert installation engineers.
In addition, we are one of the first NICE partners to deliver the new ‘Delta’ migration to NICE Interaction Management 4.1. The new tools and migration methods available in this platform allow us to effectively manage risk and significantly reduce the service-affecting impact associated with a major upgrade.
Even with the most careful planning and detailed preparation, major upgrades can still require an outage of the NICE services. In mission critical systems we provide the use of an optional tactical recording system, fully tested and installed, to maintain recording coverage of priority calls during the outage to the production platform.
Sinclair Voicenet’s extensive experience and proven methodologies ensure that upgrades run smoothly and are completed on time.