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Nowadays small to medium size organisations in fields as diverse as engineering to accountancy, public services to medical practices, call centres to high street banks, are seeing that life can be simpler and more effective if they have an impartial and utterly reliable witness to every important telephone call.
As technology has shrunk the cost of voice recording, organisations with as few as one or two telephone lines are discovering that it can be both a powerful tool for staff training and a valuable form of insurance or backup when things don’t go according to plan.