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> Overview
Your contact centre is the focal point for building lasting customer relationships. NiceUniversešis the most comprehensive quality management solution available, enabling your contact centre to capture, evaluate, analyze and improve those relationships. NiceUniverse captures voice, e-mail, chat, and screen activity along with essential call details. Analysis tools provide comprehensive results to quickly target opportunities for improvement.
NiceUniverse is a key component of your Customer Experience Management (CEM) strategy as it enables the contact centre to improve performance, increase productivity and build lasting customer loyalty. NICE Solutions are the preferred choice of more then 60% of Fortune 100 Companies.
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