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> What we offer
Training Services
- NiceUniverse® End-Users Training A’ to ’Z’ training for operating the NiceUniverse Applications Suite, based on our ‘step by step’ approach
- NiceUniverse® Administrators Training Administrative applications, system architecture, maintenance procedures and troubleshooting tools
- NiceLog® End-Users Training
- NiceLog® Administrators Training
- End-Users Training for additional CEM solutions - NICE Feedback™, NICE Learning™, NICE Analyzer™ and more
- NICE ‘Train the Trainer’ Course Empower NICE customers and business partners with the ability to train end-users for the NICE Applications suite
Quality Management Advisory services
- NICE Quality Management Implementation Program Comprehensive program including:
— Observation of current practices
— Definition of key desirable outcomes for the implementation program
— End-user training
— QM Advisory sessions for all levels
— Follow-up mechanism - to monitor and review the implementation progress
- Enhanced QM Advisory session combines our NiceUniverse® end-user training with added value modules such as NiceUniverse® privileges distribution, form designing tips, evaluation process guidelines, and quality management reports analysis.
- A wide variety of ‘stand-alone’ Advisory workshops (partial list):
— Achieving agent acceptance of QM programs
— Motivating agents and improving performance
— One-on-one evaluation and calibration practice with QM personnel
NICE CEM End-Users Web Portal
- http://cem-endusers.nice.com - 'one stop shop' for all your training needs
- Periodical Live Events: On-line refresher, tips & tricks sessions
- Recorded Modules: Off-line library of training modules
- Tip of the week, virtual follow-up meetings, news and more!
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