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Services specifically designed to meet today's demanding requirements of Quality Management and Enterprise Voice Recording.
Project Management
Sinclair Voicenet Ltd derived project methodology. A tool and technique that we use to set-up, plan, control, and deliver projects on time, to budget, and to the right quality.
Project Initiation
Delivers a hand over from the sales team to the project management team. It sets the foundation for a successful implementation by ensuring the project is organised and planned.
Analyse Customer Requirements
Sets the foundation for understanding the existing processes, gathering information to produce a specification to allow delivery of the Solution.
Solution Design
Defines in detail the total solution from a business and technical perspective.
Development Build and Test
Produces a high quality flexible solution, with adherence to Nice design, development, implementation and testing standards.
Implementation
Prepares and delivers the solution into the live environment. Documentation of the live system processes, maintenance and support procedures and user training are rolled out.
Review and Handover
Ensures an effective hand over to the support team. Also evaluating the projects actual performance against the metrics defined in the Project Workshops and evaluating future requirements.
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