> Products > Word Series 3
> Features
- Flexible and extendable storage options via larger internal hard disk, RAID arrays, network attached storage (NAS) or storage area networks (SAN).
- Backed by a whole family of proven replay, analysis, quality, productivity and management tools including an easy-to-use Web-based replay application.
- Fully secure remote operation, control and management over LAN, WAN, Intranet, Extranet and Internet using inbuilt Web interface also offering full remote support and upgrades for future functionality.
- Built in security and administration allows access privileges to be set for supervisors, managers and users.
- Rapid retrieval of wanted calls by multiple criteria including date/time, channel, called number, calling number, transaction code, user ID together with multiple user-defined factors.
- Integrates seamlessly with customers primary data needs from CAD Systems, dispatcher consoles, dealer boards, to IVR, CTI, ACD, PBX and customer databases.
- Market leading long term storage, Archiving, to the latest storage technologies (DVD RAM, VXA-1 tape & NAS) providing cost effective storage and retrieval for long term retention requirements.
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