> Products > Nice VoIP Recording
> Features
- Integration with Cisco, Avaya, Nortel, Siemens, Alcatel and other VoIP telephony environments
- Variety of CTI integrations provide a reliable recording
- Real-time Transport Protocol (RTP) packets recording. The solution is not dependent on the VoIP signaling protocols, and fits both the standard ones, like H.323, SIP and MGCP, and the proprietary ones, like Cisco Skinny Client Control and Nortel UniStim.
- Unlimited number of recording channels per system
- Support for Total Recording, Selective Recording, Quality Management Recording and Recording-on-Demand
- State-of-the-art system administration. NICE VoIP’s comprehensive and strict security features enable security settings down to the individual level
- Free seating support for Contact centre environments
- Integration with NICE Storage centre™ for centralized archiving
- Compression of G.711 calls to G.729A for reduction of storage costs
- NiceUniverse® applications can be added for Quality Management. Random call recording can be scheduled to evaluate and improve agent performance
- Enterprise architecture supports multi-location recording, administration, queries, playback, archiving and reporting within one system
Pages