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NICE provides a solution for all four types of storage needs, including location, management, media type and reliability.
- Business driven archiving Automatically archive recordings using varied criteria, including customer details (e.g. account number and agent ID).
- Selective retention Automatic rules-based automatic deletion of recordings based on CTI criteria and age of recording.
- Multi-site and multi-system support Connectivity to multiple NiceCLS databases and multiple NiceLog recorders for centralized management across multiple sites and loggers.
- End-user transparency When searching and playing back a call, the actual location of the recording is transparent to the user. NICE Storage centre will locate the recording and retrieve it for seamless playback.
- Scheduled data transfer Scheduling engine for off-hours processing minimizes impact on the network during peak hours.
- Mass storage support and interoperability Support for virtually any kind of storage device, including RAID, jukeboxes, Network Attached Storage (NAS), Storage Area Networks (SAN), and Content Addressed Storage (CAS). In addition, the NICE Storage centre integrates with leading storage vendors, such as EMC (including centrea), Hitachi, IBM (including Tivoli Storage Manager) and NetworkAppliance.
- Advanced compression and file export options Files can be recorded and stored using NICE’s proprietary ACA compression (5.6 kbps) to minimize network bandwidth impact and storage requirements. In addition, files can be exported to standard *.WAV format.
- Archiving and retrieval process redundancy Multiple NICE Storage centres can be used in a master/slave model to maximize system reliability. Redundancy is supported for both archiving and retrieval.
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