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> Products > Nice Storage Centre
> Features

NICE provides a solution for all four types of storage needs, including location, management, media type and reliability.

• Business driven archiving ­ Automatically archive recordings using varied criteria, including customer details (e.g. account number and agent ID).
• Selective retention ­ Automatic rules-based automatic deletion of recordings based on CTI criteria and age of recording.
• Multi-site and multi-system support ­ Connectivity to multiple NiceCLS databases and multiple NiceLog recorders for centralized management across multiple sites and loggers.
• End-user transparency ­ When searching and playing back a call, the actual location of the recording is transparent to the user. NICE Storage centre will locate the recording and retrieve it for seamless playback.
• Scheduled data transfer ­ Scheduling engine for off-hours processing minimizes impact on the network during peak hours.
• Mass storage support and interoperability ­ Support for virtually any kind of storage device, including RAID, jukeboxes, Network Attached Storage (NAS), Storage Area Networks (SAN), and Content Addressed Storage (CAS). In addition, the NICE Storage centre integrates with leading storage vendors, such as EMC (including centrea), Hitachi, IBM (including Tivoli Storage Manager) and NetworkAppliance.
• Advanced compression and file export options ­ Files can be recorded and stored using NICE’s proprietary ACA compression (5.6 kbps) to minimize network bandwidth impact and storage requirements. In addition, files can be exported to standard *.WAV format.
• Archiving and retrieval process redundancy ­ Multiple NICE Storage centres can be used in a master/slave model to maximize system reliability. Redundancy is supported for both archiving and retrieval.

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Benefits

• Reduced storage costs ­ Eliminate the need for costly hard drive space for archived information (older recordings are migrated to lower-cost media)
• Efficient use of storage resources ­ Efficient allocation of storage space across multiple sites and platforms.
• Easier archiving process ­ Eliminate manual and time-consuming tape management by automating archival and retention of recordings, based on your business needs.
• Disaster recovery ­ by storing the recordings in a remote site, faster disaster recovery can be achieved.
• Centralized management ­ Centrally manage recordings across multiple loggers and locations for multi-site deployment; there is no need for separate management for each site or separate media labeling for each server.
• Faster retrieval process ­ Automatically retrieve archived recordings upon request without the need for human intervention.
• Improved data reliability ­ Avoid issues related to faulty archiving media by fully benefiting from the use of a dedicated storage solution.
• Compliance ­ Meet regulatory requirements for business continuity planning and selective retention.
• Safeguard your investment ­ Easily move to newer, more advanced storage devices as they appear in the market without the need for costly upgrades.