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> Overview
ScreenSense™ is the industry’s first no-integration-needed software that lets managers automatically initiate the recording of customer interactions based entirely on what takes place on the agent’s desktop — such as entering a certain value or using the “help” function.
With ScreenSense, you can record the specific interactions that address your business’ needs, such as defined marketing campaigns, high-value transactions or interactions with premium customers.
In addition, you can improve agent workflow and performance by analyzing their handling of new processes, the effect of a cross-sell pop-up, or the effectiveness of a new training module. By attaching tags to recorded interactions, you can uncover unique insights for business intelligence purposes.
This powerful tool stands alone in the market today with its unmatched ability to be installed without the need for professional integration services - a huge expense savings to organizations.
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