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> Technical Profile
NiceCLS interfaces with the following through the data port or CTI:
- ACDs: Alcatel, Aspect, Avaya, Ericsson, NEC, Nortel, Philips, Rockwell, Siemens, Intercom, Mitel
- Turrets: BT Syntegra, ETRALI, IPC Information Systems, Siemens
- CTI Middleware: Avaya CentreVu CT, Avaya Interaction centre (formerly Quintus eContact), Cisco ICM, Genesys IBM Callpath, Genesys T-Server, Intel (Dialogic) CT Connect, Aspect Contact Server
- Predictive Dialers: Avaya Predictive Dialing System (formerly Mosaix), Concerto Software (formerly Davox), Divine (formerly eShare)
Recording Solutions
- Total Recording
- Selective Recording
- Record-on-Demand
- Real-Time Monitoring
- Quality Management
Audio Interface
- Unlimited number of input channels per system
- From 16 to 224 recording channels per unit
- Interfaces up to 64 trunks per unit
- Records directly from Analog, E1, T1, PCM32, Digital extensions (Alcatel, Aspect, Avaya, Ericsson, NEC, Nortel, Siemens, and Philips)
- G.711 sampling, compressions to G.776 (ADCPM) @ 32 or 16 kbps or NICE ACA down to 5.6 kbps
- Output connection interfaces: Analog, Multimedia PC, e-mail, speaker
Audio Storage
- 1700 to 77,000 channel-hours on-line per unit
- Archiving to, DDS3, DDS4, AIT-2, DVD-RAM
- NICE Storage centre for centralized archiving (optional)
- Media library for archive media management
Call Data Storage
- 30 to 90 million calls on line per NiceCLS
CTI Capability
- Up to 4 distinct switches per NiceCLS Server*
- Up to 10 calls per second sustained rate, 25 call burst rate, per server*
- Business data through CTI and API access to over 40 call details
- Free-seating support
Redundancy and Maintenance
- SNMP Support
- Redundant (Hot Swappable optional) power supply
- RAID-1 or RAID-5 (hot swap) Disk Arrays (optional)
- Hot-Stand-By Architecture (optional)
- Remote maintenance via LAN or Modem
Administration
- All components and users of multiple systems in a single, streamlined view
- Unlimited security levels, using definable profiles
*certain restrictions apply
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