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Recording options in a modular system
- Total Recording — record all calls, all the time for operations that require continuous recording for compliance and risk-management purposes.
- Selective Recording — maximize storage space by recording only necessary calls. Use sophisticated rules to specify recording needs: agent ID, extension, dialled number, incoming caller ID, DNIS / DDI, call direction, and switch information.
- Record-on-Demand — with a single press of a button on the workstation, initiate recording while a call is in progress.
- Real-Time Monitoring — view current agent or channel status and monitor real-time or initiate recording of voice and screen activity.
- Quality Management — schedule random, sequential, and percentage-based recordings for quality monitoring using a variety of criteria including agent, dialled number, caller ID.
Advanced audio compression and storage
- NiceLog provides an unparalleled advanced compression technology to maximize archiving capacity.
- NiceLog has over 77,000 channel hours of recording on-line per unit.
Easy retrieval and playback
- NiceLog enables users to quickly locate recordings using multiple search criteria, such as, date, time, extension, agent, or customer ID.
State-of-the-art system administration
- NiceLog’s strict security features enable definition of security down to the individual level as well as audit traces.
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