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Evaluating customer satisfaction and feedback has become an essential activity for most contact centres. Today, companies have a greater understanding of the importance of customer loyalty and its link to profitability. However, obtaining customer feedback has traditionally been a time-consuming and costly venture involving mail or telephone surveys.
NICE Feedback™ is an IVR-based survey system that makes gathering customer feedback easy and costeffective. NICE Feedback enables contact centres to develop surveys that obtain customer satisfaction feedback immediately after the call with your agents.
NICE Feedback is an essential component to your quality program, providing service quality measures from the customer’s perspective. NICE Feedback is the most flexible, timely, and cost effective method for obtaining a 360-degree view on the quality of service being delivered.
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