> Products > Nice Executive Connect
> Features
- Dial-in access connect to contact centre calls via any touch-tone phone, any time, anywhere
- Interactive menu a user-friendly menu guides executives through various options, such as random or targeted listening by agent, extension, real-time or recorded
- Save recordings in personal folders for further analysis and follow up
- Password-protected for secured access by authorized users only
- Play back or monitor calls from an agent or group of agents (or extensions in assigned seating environments)
- Narrow down the search of calls using a pre-defined DNIS number
- IVR prompts available in English, Spanish, German, and French
- Up to 12 outputs
- Three levels of access for playback and monitoring of interactions
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