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Dial-in access connect to contact centre calls via any touch-tone phone, any time, anywhere
Interactive menu a user-friendly menu guides executives through various options, such as random or targeted listening by agent, extension, real-time or recorded
Save recordings in personal folders for further analysis and follow up
Password-protected for secured access by authorized users only
Play back or monitor calls from an agent or group of agents (or extensions in assigned seating environments)
Narrow down the search of calls using a pre-defined DNIS number
IVR prompts available in English, Spanish, German, and French
Up to 12 outputs
Three levels of access for playback and monitoring of interactions

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Listen to customers at your convenience executives can listen to customers’ ideas and needs concerning products and services from their car phone when stuck in traffic, the airport, the boardroom - anywhere, any time.
Bridge the gap between decision-makers and customers by putting executives - those with the power to make changes based on customer feedback - in touch with their customers.
Save recordings for follow-up executives can save a call to their own private folder via their phone for later follow-up when they return to the office.
Secured access executives and managers are assigned individual user IDs and passwords to ensure only authorized access to the system.
Administer simply NICE Executive Connect is integrated with the NICE System administration for one central system to administer users.
Tailor to your business needs executives, managers, or supervisors can be given different levels of access based upon pre-defined privileges.
Conduct targeted monitoring listen by campaign, extension, agent.