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> Overview
Customer loyalty has become increasingly critical to business success. However, businesses trying to build and maintain customer loyalty through contact centres face a major challenge. Those with the power to influence company practices that drive customer loyalty - executives - are the farthest from the customer, while those with the least power to make changes - agents - are talking and listening to customers every day.
NICE Executive Connect® is a customer experience management solution designed to allow executives and managers to listen to customer interactions any time, anywhere. NICE Executive Connect gives executives dial-in access to their contact centre, so they can listen to what customers are saying - and how they are saying it - at their convenience. NICE Executive Connect makes it easy for executives to make listening to customers a part of every business day. It bridges the gap between today’s executives and the company’s greatest asset - their customers.
Customers’ feedback about the performance of the company’s products and services are valuable input to any business. They can enhance the executive’s decision-making process and provide opportunities to create positive customer experiences and retain loyal customers.
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