> Products > NiceCall Focus
> Features
Recording Applications
- Total Recording — Record all calls, all the time for operations that require full-time recording for compliance and risk-management purposes.
- Record-on-Demand — Initiate recording while a call is in progress.
- On-line status of agents' calls and e-mails
- Real-Time Monitoring View current channel activity and monitor calls in real-time.
Audio compression and storage
- NiceCall Focus uses advanced audio compression technology to maximize storage capacity and minimize network utilization when playing back or archiving calls over the LAN.
- Integration with NICE Storage centre enables centralized archiving of recordings for remote branch offices. Also available, optional offline archiving to DVD-RAM, DDS3 or DDS4, as well as optional dual archiving devices and mirroring.
System Security
- NiceCall Focus enables organizations to define different levels of access for each individual user.
- Privileges can be assigned down to the smallest function, preventing unauthorized access to sensitive information.
Pages