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The ability to create and keep loyal customers is the true test of any contact centre. Doing so at a smaller centre on a limited budget can be an even greater challenge. NiceAdvantageTM is specifically designed to give small contact centres a cost-effective quality management solution for monitoring and improving customer experiences and developing more skillful, productive agents.
NiceAdvantage makes the advanced quality management functionality of NiceUniverse available in an affordable single-server configuration. NiceAdvantage contains all of the tools needed to implement a world-class quality monitoring program, including random sampling of voice and screen recordings, on-line evaluation forms, trend analysis using graphs and detailed reports, and calibration tools to ensure consistency between evaluators.
Give your contact centre all of the advantages NiceAdvantage offers for managing and improving customer experiences. NICE Solutions are the preferred choice of more than 60% of Fortune 100 companies.
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