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Press Releases

Sinclair Voicenet has opened a new regional office in Bury, Greater Manchester. It will provide an operational base for Sinclair Voicenet’s growing sales and service teams, enabling the company to strengthen its presence in the M62 corridor and increase market share throughout the Midlands and...
Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics and workforce management solutions, has announced the appointment of Michelle Manson as Project Manager.
Sinclair Voicenet and NICE Systems are conducting a networking event in partnership with the London and SE Contact Centre Forums. With a theme of ‘Impacting Every Customer Contact In Real-Time’, we will be showing how technology can help agents to maximise the benefits from every inbound...
Sinclair Voicenet is exhibiting at the Scottish Technology Show which takes place at the SECC in Glasgow on 11th June. Why not visit us on stand 55 where we will be demonstrating the latest interaction recording, customer feedback, workforce management, analytics and RTI solutions.

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Powerdial Services, one of the UK’s leading convergence specialists, is deploying the new SmartVoice Viewpoint customer feedback solution with customers across the UK. Supplied by Sinclair Voicenet, this innovative solution enables organisations to capture the voice of customers immediately...
Kwik-Fit Financial Services, one of the UK's leading insurance intermediaries, is installing a NICE IEX Workforce Management system at its contact centre in Uddingston, Lanarkshire. Supplied and supported by Sinclair Voicenet, in partnership with NICE, the new system will integrate with KFFS’...
Sinclair Voicenet has extended its channel partner programme. It has partnered with 4net Technologies, the Manchester-based provider of integrated contact centre, unified communications and telephony solutions. Together, the two organisations will offer a compelling sales and support...
Sinclair Voicenet has announced significant business growth over the last twelve months. During this period, the company achieved an increase in turnover of more than 33% with a corresponding rise in profitability.
Sinclair Voicenet has launched SmartVoice ViewPoint, a new customer feedback solution. It allows organisations to capture the voice of customers immediately after contacts and gain a real-world understanding of their experiences to identify key ways to improve customer service around the clock...
NICE Systems has announced the launch of its cloud-based Workforce Optimisation (WFO) suite, the first to offer full capabilities for Recording, Quality Management, Analytics, Workforce Management, Performance Management, Incentive Compensation Management and Voice of the Customer, all deployed...

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