Intro Paragraphs:
Sinclair Voicenet’s experienced Project Management team is committed to ensuring that projects are successfully delivered to meet time, budget and quality requirements.
Intro Sub Paragraph:
We have a long track record of successful implementations of NICE multimedia interaction recording, quality management, interaction analytics and workforce management solutions. These have been deployed by contact centre, financial, public safety and compliance customers in different voice, data, network, application and security environments.
From small office recording systems through to large multi-site, multi-tenancy enterprise solutions, every project is delivered by our certified PRINCE2 practitioners. Our Project Management team are dedicated to ensuring projects are delivered to meet time, budget and quality requirements.
With extensive in-house technical expertise, Sinclair Voicenet can address any technical challenges encountered during a project, whilst our status as a NICE Platinum Partner and Master Distributor gives us unrivalled access to NICE resources at an R&D level. We are also at the forefront of delivering other leading technologies including mobile phone recording, PCI compliance and customer satisfaction solutions.
Key features:
- Dedicated project manager responsible for overseeing the whole project.
- Definition and documentation for end-to-end implementation.
- Identification and management of project risks and issues.
- Working partnership with customer’s in-house team.
- Regular onsite and remote project meetings with regular updates provided.
- Co-ordination of user training and technical resource.
- Handover of signed-off solution.
Benefits Title:
SOLUTION BENEFITS
Benefits Text:
Ensures implementations run smoothly
Projects delivered to meet time, budget and quality requirements
Ensures optimum system performance
Enables rapid achievement of solution benefits
Delivers rapid return on investment