call us on 01355 900 000

SMB Solutions

Sinclair Voicenet provides a comprehensive range of solutions that enable small and medium sized contact centres to improve performance and operational efficiency while achieving compliance with market regulations and internal policies.  They maximise the value of interactions with customers in real-time, optimise agent performance and increase customer satisfaction.

Interaction Recording

Easy-to-install, low-cost call and reliable solutions to record muiltmedia interactions in contact centres of from 4-200 channels.

Quality Management

Increases customer satisfaction, improves agent effectiveness and operational efficiency while ensuring compliance with regulatory processes.

PCI Compliance

Delivers PCI DSS compliance for contact centres taking personal information and payment details over the telephone.

Interaction Analytics

Extracts insights from multimedia interactions and online chat sessions to enhance customer interactions and deliver business improvements.

Professional Services

Maximises benefits of multimedia interaction recording, quality management and interaction analytics.