Easy-to-install, low-cost call and reliable solutions to record muiltmedia interactions in contact centres of from 4-200 channels.
Increases customer satisfaction, improves agent effectiveness and operational efficiency while ensuring compliance with regulatory processes.
Delivers PCI DSS compliance for contact centres taking personal information and payment details over the telephone.
Extracts insights from multimedia interactions and online chat sessions to enhance customer interactions and deliver business improvements.
Maximises benefits of multimedia interaction recording, quality management and interaction analytics.