Public Safety Solutions
Robust, scalable solutions enabling the recording of interactions via telephone, VoIP and radio networks
Captures all radio voice traffic, including direct handset-to-handset, off-network calls and signalling information.
Instant replay and verification of information provided over telephone and radio communications to public safety control centres
Enables the rapid search and replay of radio and telephone transmissions to reconstruct incident scenarios.
An efficient and effective solution for the management of multimedia incident information in control rooms.
Increases customer satisfaction, improves agent effectiveness and operational efficiency while ensuring compliance with regulatory processes.
Drives operational efficiency and enhances agent satisfaction to deliver the highest level of service even in multi-site and multi-skilled environments.
Value added optimisation applications to improve performance and operational efficiency while achieving regulatory compliance.
Combines real-time video analysis with IP networking, recording and management for threat detection and verification, and event investigation and resolution.
Maximises benefits of multimedia interaction recording, quality management, interaction analytics and workforce management.