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Business Process Consultancy

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Sinclair Voicenet’s Business Process Consulting Services enables Trading Floors and Financial Services organisations to refine front and back office operations and leverage system capabilities to maximise benefits to the business.
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Our experienced consultants have extensive experience of implementing multimedia interaction recording, quality management, interaction analytics and workforce management solutions for organisations in diverse market sectors.

We leverage NICE software and industry best practice to identify ways to better integrate them within your organisation.

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Increases efficiency of front and back office processes
Reduces operational costs
Improves first call resolution
Increases customer satisfaction and loyalty
Improves productivity and performance