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NICE Perform Compliance Suite is a regulatory compliance and liability management solution with integrated recording and centralised storage options.
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Created for the financial industry, NICE Perform Compliance Suite incorporates fraud detection, business intelligence and investigation analytics for both VoIP and TDM environments.
Compliance Officers can uncover key information by searching all interactions for specific words or phrases using the unique audio phonetic analysis engine. The compliance playback workflow and screen content extraction tools work alongside this to ensure trading activity can be supervised and monitored both by reviewing past interactions and in real-time.
Secured workflow solutions helps enforce policies for granting access to sensitive data stored in voice archives and a full audit trail ensures corporate and regulatory compliance is adhered to.
Key Features
- Risk Management & Security – a fully automated IP-based solution with secure storage, password-bound retrieval providing search, retrieval and replay of interactions for dispute resolution.
- Multichannel Recording & Retention Management – records can be retained for a pre-defined retention period, once elapsed interactions are deleted and cannot be reconstituted.
- Voice analytics capabilities – analytics engine can analyse and flag all calls with specific words/phrases, supervisors are notified of flagged call awaiting their review.
- Search capability – sophisticated search that can query both content and environment of the interaction.
- Business Intelligence – provides query, analytics and reporting capabilities to ensure firms make better strategic use of the vast amounts of data hidden in interactions.
- Platform Scalability & Mobility – A scalable and flexible solution, the suite can grow seamlessly with changes made transparent to the user. As the company moves to hybrid and pure IP Infrastructures, the NICE Perform solution remains unchanged.
- Centralised Storage & Management – designed to operate in environments such as branch recording, and data centre architectures. Data and programmes can be sent from a central server to branch locations and replicated interaction and recording data are sent back to the central server. Unified processes and reporting allow for cross-site analysis and central data management.
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SOLUTION BENEFITS
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Fully compliant with all local and international regulatory requirements
Centralised recording and storage reduces costs of expansion
Easy extraction of recordings to meet business needs and assist in investigative processes
Integrated transaction-related and interaction information provides a holistic view of overall activity
Ability to advance investigations by enabling central access from dashboards and policy reports, and granting drill-in/drill-out capabilities
Case management workflow helps prioritise and manage investigations
Investigation policies can be customised and investigation tasks streamlined to improve performance