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Contact Centre Solutions

Sinclair Voicenet provides a comprehensive range of value added optimisation applications that enable contact centres of every size to improve performance and operational efficiency while achieving compliance with market regulations and internal policies. They maximise the value of interactions with customers in real-time, optimise agent performance and increase customer satisfaction.

Interaction Recording

Records multimedia interactions with customers by telephone, email, social media, web interactions and online chat.

Quality Management

Increases customer satisfaction, improves agent effectiveness and operational efficiency while ensuring compliance with regulatory processes.

Workforce Management

Drives operational efficiency and enhances agent satisfaction to deliver the highest level of service even in multi-site and multi-skilled environments.

PCI Compliance

Delivers PCI DSS compliance for contact centres taking personal information and payment details over the telephone

Interaction Analytics

Extracts insights from multimedia interactions and online chat sessions to enhance customer interactions and deliver business improvements.

Contact Centre Applications

Value added optimisation applications to improve performance and operational efficiency while achieving regulatory compliance.

Professional Services

Maximises benefits of multimedia interaction recording, quality management, interaction analytics and workforce management.