Contact Centre Solutions
Records multimedia interactions with customers by telephone, email, social media, web interactions and online chat.
Increases customer satisfaction, improves agent effectiveness and operational efficiency while ensuring compliance with regulatory processes.
Drives operational efficiency and enhances agent satisfaction to deliver the highest level of service even in multi-site and multi-skilled environments.
Delivers PCI DSS compliance for contact centres taking personal information and payment details over the telephone
Extracts insights from multimedia interactions and online chat sessions to enhance customer interactions and deliver business improvements.
Value added optimisation applications to improve performance and operational efficiency while achieving regulatory compliance.
Maximises benefits of multimedia interaction recording, quality management, interaction analytics and workforce management.