NICE Inform is the world’s first full-spectrum incident information management solution. It captures, consolidates, manages, and analyses information from multimedia sources including voice (telephony, radio, VoIP), video, GIS information, call-taker CAD screens, crime scene photos and video clips (sent from mobile phones), incident reports, mug-shots, emails, and more, for faster incident reconstruction, greater insight and improved response.

NICE Inform:

• Provides a comprehensive and central incident information management solution
• Creates a complete, observable scenario picture
• Consolidates multi-source, multi-format and multimedia information
• Simplifies incident management and analysis
• Facilitates the implementation of a protected evidence repository.

NICE Inform extracts insights from interactions to provide a complete, unified, chronological, and multimedia history of incidents for the security and public safety, transportation, government, and private market sectors.

NICE Perform eXpress provides cost-effective liability recording, enabling companies to comply with regulatory requirements while maintaining a low Total Cost of Ownership. It allows businesses to capture and manage customer interactions with a reliable, easy to maintain, all in one solution, which can be deployed on COTS hardware in less than half a day.

Small to medium sites are becoming more and more common in the labour market. Recent studies show that 90% of recent hires are in small to medium sites. As a result, managers are seeking technological solutions to address the unique needs of compliance recording in those sites which are already implemented in large corporations but are too costly for a small to medium site. With NICE Perform eXpress small to medium businesses can benefit from NICE’s sophisticated recording applications for large organisations. An off-the shelf, COTS-based platform, NICE Perform eXpress provides organisations an affordable enterprise-grade solution, which enables businesses to comply with new regulations and new business needs.

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Mirra IV is an audio recording solution specifically designed for small and mid-sized operations in the call centre, financial and public safety sectors. Mirra IV combines the latest technology and robust features into a single-box recording solution that offers low cost of ownership and ease-of-use and can capture 4 to 48 channels of mixed analogue, digital, telephony or radio communications.

The single-box recording solution for small and mid-sized command and control centres - Mirra IV has been specifically designed and developed with smaller recording sites and control centres in mind. Brought to you by industry leader NICE Systems, Mirra IV combines the latest technology and robust features into an affordable “single-box” solution that’s easy to install, use, and maintain. Simplicity and ease of use; Best of breed technology; Unprecedented online storage; Low cost of ownership; Mirra IV combines all of these capabilities into one single-box recording solution.

The state-of-the-art, High Density NiceLog® Logger builds on proven NICE technology used worldwide in contact centres, trading floors, and air traffic control centres, and provides a complete, reliable and robust solution to audio storage problems. Utilizing a new PCI-based architecture, NiceLog provides a future-proof, digital, multimedia recording platform with a wide range of scalable recording solutions.

NiceLog Logger serves as the system voice capture and logging unit. It supports a wide range of telephony interfaces including analogue, digital, E1/T1, BT Megalink and SCSA. The high density NiceLog Logger uses familiar application software, and the user is unaware of which voice capture method is being used. NICE PCI-based architecture allows remarkably high density of recording within a single unit, reducing footprint size and total cost of ownership.

The High Density Logger utilizes NICE’s leading-edge board technology for stereo recording, separating customer and agent voices to make extended audio analysis (including word spotting, emotion detection and talk analysis) possible in a single unit.