Sinclair Voicenet

MGt initially approached Sinclair Voicenet due to the considerable reputation within the outsourced contact centre industry of the NICE Perform product. In 2007 we began working together and have been impressed with their technology, flexibility and expertise in their field. As a leading supplier of billing and customer management software and outsourced solutions to the broadcast, new media and communications industry, Sinclair Voicenet understood that we wanted a call recording system that was tailored to our wide range of business needs, solution processes and client specific requirements. Since the successful integration and deployment of NICE Perform, MGt has benefited from a consistently reliable and efficient system, tailored to our distinctive and exacting standards. The NICE Perform system, along with proactive account support from Sinclair Voicenet, has helped improve advisor handling skills and highlight trends and opportunities for streamlining some call handling processes. Most importantly, it has helped us improve our customer satisfaction through continuous performance enhancement. MGt continues to enjoy a mutually beneficial relationship with Sinclair Voicenet, and we look forward to exploring new developments in call and contact centre technologies together.

Debbie Leishman

Director of Contact Centre Operations

MGt

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News & Events

Latest News

Financial Services Authority will require mobile phone calls to be recorded

22 April 2010

The FSA consultation paper regarding removing the exemption for mobile phones was recently released on the 18th March. The proposal states that subject to a further three months consultation period, its probable that all company supplied mobile phones that are used in a trading environment will need to be recorded. It is likely that companies will be given twelve months to comply with the new directive.

Evidential weight and legal admisability of stored electronic information

18 April 2010

When BSI introduced BS 10008, it was designed to ensure that specific standards were adhered to regarding evidential weight and the legal admissibility of electronic information. We are now seeing their directive become the de facto requirement in environments, where compliance requires direct business usage of multiple communication and storage methods.

Upcoming Events

Sinclair Voicenet Open New London office

15 September 2009

With 40 years of experience in providing call recording solutions in the UK Sinclair Voicenet has expanded its operations and opened a specialist London office with sales support services tailored for the London Banking and Corporate finance sector. Located in Bedford Street, Sinclair Voicenet is perfectly positioned to provide fast and effective attendance and support when required. Our City team have been exclusively selected due to their extensive experience in serving City clients with over 25 years experience already under their belts.

Solutions

NICE, Semafone, Opentec and Obsidian are used by enterprises from a variety of industries, such as Contact Centre, Financial Services, Public Safety and Enterprise.

Contact Centre and Enterprise Market

The requirements of the Call Centre Industry are becoming increasingly complex, from call recording and quality monitoring to Interactions Analytics and route cause analysis. Our solutions are market leading, providing holistic solutions for contact centres, addressing the needs of stakeholders in the contact centre and the enterprise, and meeting a full spectrum of business issues from strategic to operational. Using our solutions organizations are able to gather competitive intelligence, better up-sell and cross-sell, improve first call resolution, adjust business processes, and increase customer retention.

Our comprehensive business solution offerings include NICE SmartCenter™, the best-in-class Contact Centre Solutions, including Call Recording, Quality Management, Interaction Analytics, Performance Management, Workforce Management, a Customer Feedback Application, and Agent Coaching, Semafone PCI Data Security solutions and Opentec multiple data type storage and retrieval.

Read more about Contact Centre Solutions and Enterprise Market Solutions

Financial Services

NICE is the leading manufacturer supplying Call Recording Solutions to the Financial Services Industry and Opentec multiple data storage / retrieval and Obsidian mobile recording suite.

We provide reliable high quality recording for voice, mobile, screen and VoIP for retail banking, trading floors, brokers, FSA Regulated Organisations and insurance companies.

The benefits of these solutions include:

Regulatory Compliance
Transaction Verification
Dispute Resolution
Liability Protection
Order Confirmation
Evidential weight of electronic information

Public Safety

In emergency environments when lives may be at risk call recordings are of critical importance. NICE solutions have been engineered to meet the demanding needs of this sector. In addition to traditional recording technology Sinclair Voicenet offer advanced software solutions including Opentec’s multiple media storage and retrieval to provide BS10008 recommendations for evidential weight and legal admissibility of electronic information enhancing the capabilities of organisations working in this high pressure industry.