Sinclair Voicenet

In our sector a robust and scalable total call recording solution which can reliably handle large call volumes is essential for regulation and client compliance. NICE call recording platforms designed, installed and maintained by Sinclair Voicenet, over 6 years of operation, have provided our business with a high level of dependability. We are currently implementing our third generation of NICE platform (Perform 3.1) with Sinclair Voicenet and are happy to say we are enjoying the same high level of project management and technical expertise that we received on our first implementation.

Craig McKechnie

Telecoms Manager

BCWGroup PLC

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News & Events

Latest News

NICE Perform eXpress

26 October 2009

NICE Perform eXpress is a cost effective, easy-to-install call recording solution designed to address the unique requirements of small and medium-sized sites.

After worst year ever, IT spending to rebound in 2010 - Gartner

26 October 2009

Global spending on information technology is in for its worst ever year but things are looking up, with growth expected to return in 2010, according to research firm Gartner.

Upcoming Events

Sinclair Voicenet Open New London office

15 September 2009

With 40 years of experience in providing call recording solutions in the UK Sinclair Voicenet has expanded its operations and opened a specialist London office with sales support services tailored for the London Banking and Corporate finance sector. Located in Bedford Street, Sinclair Voicenet is perfectly positioned to provide fast and effective attendance and support when required. Our City team have been exclusively selected due to their extensive experience in serving City clients with over 25 years experience already under their belts.

Solutions

NICE solutions are used by enterprises from a variety of industries, such as Contact Centre, Financial Services, Public Safety and Enterprise.

Contact Centre and Enterprise Market

The requirements of the Call Centre Industry are becoming increasingly complex, from call recording and quality monitoring to Interactions Analytics and route cause analysis. Our solutions are market leading, providing holistic solutions for contact centers, addressing the needs of stakeholders in the contact center and the enterprise, and meeting a full spectrum of business issues from strategic to operational. Using our solutions organizations are able to gather competitive intelligence, better up-sell and cross-sell, improve first call resolution, adjust business processes, and increase customer retention.

Our comprehensive business solution offering is comprised of NICE SmartCenter™, the best-in-class Contact Centre Solutions, including Call Recording, Quality Management, Interaction Analytics, Performance Management, Workforce Management, a Customer Feedback Application, and Agent Coaching.

Read more about Contact Centre Solutions and Enterprise Market Solutions

Financial Services

NICE is the leading manufacturer supplying Call Recording Solutions to the Financial Services Industry.

We provide reliable high quality recording for voice, mobile, screen and VoIP for retail banking, trading floors, brokers, FSA Regulated Organisations and insurance companies.

The benefits of these solutions include:

Regulatory Compliance
Transaction Verification
Dispute Resolution
Liability Protection
Order Confirmation

Public Safety

In emergency environments when lives may be at risk call recordings are of critical importance. NICE solutions have been engineered to meet the demanding needs of this sector. In addition to traditional recording technology NICE offers advanced software solutions specifically designed to enhance the capabilities of organisations working in this high pressure industry.