Sinclair Voicenet

In our sector a robust and scalable total call recording solution which can reliably handle large call volumes is essential for regulation and client compliance. NICE call recording platforms designed, installed and maintained by Sinclair Voicenet, over 6 years of operation, have provided our business with a high level of dependability. We are currently implementing our third generation of NICE platform (Perform 3.1) with Sinclair Voicenet and are happy to say we are enjoying the same high level of project management and technical expertise that we received on our first implementation.

Craig McKechnie

Telecoms Manager

BCWGroup PLC

Partners

Nice Systems

semafone

Obsidian Wireless

Opentec

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News & Events

Latest News

Financial Services Authority will require mobile phone calls to be recorded

22 April 2010

The FSA consultation paper regarding removing the exemption for mobile phones was recently released on the 18th March. The proposal states that subject to a further three months consultation period, its probable that all company supplied mobile phones that are used in a trading environment will need to be recorded. It is likely that companies will be given twelve months to comply with the new directive.

Evidential weight and legal admisability of stored electronic information

18 April 2010

When BSI introduced BS 10008, it was designed to ensure that specific standards were adhered to regarding evidential weight and the legal admissibility of electronic information. We are now seeing their directive become the de facto requirement in environments, where compliance requires direct business usage of multiple communication and storage methods.

Upcoming Events

Sinclair Voicenet Open New London office

15 September 2009

With 40 years of experience in providing call recording solutions in the UK Sinclair Voicenet has expanded its operations and opened a specialist London office with sales support services tailored for the London Banking and Corporate finance sector. Located in Bedford Street, Sinclair Voicenet is perfectly positioned to provide fast and effective attendance and support when required. Our City team have been exclusively selected due to their extensive experience in serving City clients with over 25 years experience already under their belts.

Project Management

Sinclair Voicenet has a long track record of successful implementations of NICE systems. Our Project Management team are dedicated to ensuring projects are delivered to meet time, budget and quality requirements.

All Sinclair Voicenet project managers have a wealth of experience in delivering successful solutions. We have implemented solutions in a huge variety of contact centre, finance and compliance organisations with different business and technical requirements. Our project management team cover implementations ranging from small office recording systems through to large multi-site, multi-tenancy enterprise solutions. This experience gives our project managers a deep understanding of both NICE solutions and what is required to complete a successful implementation.

We are at the forefront of delivering NICE, Opentec, Obsidian and Semafone technologies and have implemented the latest and most advanced functionality available. We also have experience of implementing in a huge variety of contact centre, finance and compliance organisations covering different voice, data, network, application and security environments.

We have extensive in house technical expertise to address any technical challenges encountered during a project and as a NICE Platinum Partner we have unrivalled access to NICE resource at an R&D level.

Sinclair Voicenet has a proven methodology for implementing NICE systems and our other complimentary solutions, our project management service includes:

PRINCE2 practitioner led projects
Proven processes for implementing NICE solutions
A wealth of experience of NICE and other contact centre, finance and compliance technologies

Once engaged, Sinclair Voicenet will assign a project manager who will be responsible for all Sinclair Voicenet activities from preparation through to signoff.

The Sinclair Voicenet project manager will:

Produce comprehensive project documentation
Define and document the customer requirements for the implementation
Manage and co-ordinate all Sinclair Voicenet resource including consultancy, engineering and training resource
Identify and manage risks and issues
Assist the customer project manager in ensuring all technical and business requirements are met
Provide regular project updates
Attend on site and remote project meetings
Manage the preparation, installation, configuration and testing of the solution
Co-ordinate training for end users and technical resource
Handover the signed off solution to the customer

With our experience, expertise and dedication, Sinclair Voicenet is a safe choice as experts of NICE solutions.