Sinclair Voicenet

Sinclair Voicenet have provided friendly and professional advice to enable us to install a robust and user friendly Nice call recording and screen capture quality assurance system. This allows us to monitor and improve our service to the public.

Lyle Carleton

Telecoms Manager

Northern Ireland Civil Service

Partners

Nice Systems

semafone

Obsidian Wireless

Opentec

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News & Events

Latest News

Financial Services Authority will require mobile phone calls to be recorded

22 April 2010

The FSA consultation paper regarding removing the exemption for mobile phones was recently released on the 18th March. The proposal states that subject to a further three months consultation period, its probable that all company supplied mobile phones that are used in a trading environment will need to be recorded. It is likely that companies will be given twelve months to comply with the new directive.

Evidential weight and legal admisability of stored electronic information

18 April 2010

When BSI introduced BS 10008, it was designed to ensure that specific standards were adhered to regarding evidential weight and the legal admissibility of electronic information. We are now seeing their directive become the de facto requirement in environments, where compliance requires direct business usage of multiple communication and storage methods.

Upcoming Events

Sinclair Voicenet Open New London office

15 September 2009

With 40 years of experience in providing call recording solutions in the UK Sinclair Voicenet has expanded its operations and opened a specialist London office with sales support services tailored for the London Banking and Corporate finance sector. Located in Bedford Street, Sinclair Voicenet is perfectly positioned to provide fast and effective attendance and support when required. Our City team have been exclusively selected due to their extensive experience in serving City clients with over 25 years experience already under their belts.

Installations

Sinclair Voicenet has a long track record of successful implementations of NICE systems which is in a large part due to our installation engineers. Our engineers understand NICE systems and we have been able to use this experience to understand what we need to do to successfully integrate with our range of complimentary applications. With hundreds of installations and years of experience installing Nice solutions, you can be confident that Sinclair Voicenet expert installation teams will deliver.

Our installation experience covers a huge range of scale and complexity from small simple systems, through to large enterprise solutions with advanced functionality. We have a wealth of experience of various recording methods and have integrated to a huge variety of switches and CTI platforms. Whatever your environment and infrastructure, we have experience of it.

We are widely recognised in the industry as system experts so much so that our installation engineers are regularly engaged by NICE and other NICE partners to perform installations on their behalf.

With Sinclair Voicenet carrying out your installation you can be certain that your installation will be carried out by Nice Certified Engineers who are experienced system installers.

Some of the many certifications held by our engineers include:

NICE Certified Engineer
Microsoft Certified
Cisco Certified
Avaya Certified
TIA Certified
ITIL Certified

The quality of our engineers is key to our continued success. A pre-requisite for all our engineers is a love of technology and a dedication to customer service. To build on this foundation, we invest heavily in our engineers and their development. All engineers are certified by NICE and receive regular ongoing training on all new NICE and other manufacturers’ solutions technologies. In addition, all engineers receive training in supporting technologies and go through ITIL training. The result is well motivated, dedicated and extremely competent engineers who take pride in their work.

In short, engaging Sinclair Voicenet will ensure your installation is carried out by some of the best engineers available.