Sinclair Voicenet

MGt initially approached Sinclair Voicenet due to the considerable reputation within the outsourced contact centre industry of the NICE Perform product. In 2007 we began working together and have been impressed with their technology, flexibility and expertise in their field. As a leading supplier of billing and customer management software and outsourced solutions to the broadcast, new media and communications industry, Sinclair Voicenet understood that we wanted a call recording system that was tailored to our wide range of business needs, solution processes and client specific requirements. Since the successful integration and deployment of NICE Perform, MGt has benefited from a consistently reliable and efficient system, tailored to our distinctive and exacting standards. The NICE Perform system, along with proactive account support from Sinclair Voicenet, has helped improve advisor handling skills and highlight trends and opportunities for streamlining some call handling processes. Most importantly, it has helped us improve our customer satisfaction through continuous performance enhancement. MGt continues to enjoy a mutually beneficial relationship with Sinclair Voicenet, and we look forward to exploring new developments in call and contact centre technologies together.

Debbie Leishman

Director of Contact Centre Operations

MGt

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News & Events

Latest News

Financial Services Authority will require mobile phone calls to be recorded

22 April 2010

The FSA consultation paper regarding removing the exemption for mobile phones was recently released on the 18th March. The proposal states that subject to a further three months consultation period, its probable that all company supplied mobile phones that are used in a trading environment will need to be recorded. It is likely that companies will be given twelve months to comply with the new directive.

Evidential weight and legal admisability of stored electronic information

18 April 2010

When BSI introduced BS 10008, it was designed to ensure that specific standards were adhered to regarding evidential weight and the legal admissibility of electronic information. We are now seeing their directive become the de facto requirement in environments, where compliance requires direct business usage of multiple communication and storage methods.

Upcoming Events

Sinclair Voicenet Open New London office

15 September 2009

With 40 years of experience in providing call recording solutions in the UK Sinclair Voicenet has expanded its operations and opened a specialist London office with sales support services tailored for the London Banking and Corporate finance sector. Located in Bedford Street, Sinclair Voicenet is perfectly positioned to provide fast and effective attendance and support when required. Our City team have been exclusively selected due to their extensive experience in serving City clients with over 25 years experience already under their belts.

Professional Services

Sinclair Voicenet takes service seriously and we pride ourselves on the quality of service that we provide.

With many years of experience and hundreds of successful implementations of NICE systems, Sinclair Voicenet have the knowledge, skill and experience to ensure that your solutions meet your needs and delivers benefits.

The structure and makeup of our service teams has been designed around the delivery, configuration and support of NICE systems and our complimentary solutions. From initial solution design through to installation, configuration and support, our teams of dedicated professionals ensure we get it right. The services we offer cover all areas required for a successful NICE implementation including:

Consultancy Service ensures your NICE system is designed and configured to meet your specific requirements and deliver the maximum benefit
Project Management services ensure all requirements are communicated and that the project is delivered to time and budget requirements
Installation Services ensures your solution is installed by some of the best quality and most experienced installation engineers in the industry
Training Services provide high quality, flexible training to ensure your end users are quickly up to speed with the NICE applications
Support Services includes some of the best support professionals around working to industry standard processes

Regardless of the size or complexity of your organisation, Sinclair Voicenet has the skill, experience and resource to ensure that you achieve maximum benefit from your NICE solution.