Semafone
12 March 2010
Sinclair Voicenet Ltd have now partnered with Semafone to offer clients truly PCI compliant recording solutions. Semafone is a unique technical solution that delivers secure voice transactions. It tackles card fraud & identity theft in call centres with an innovative approach that keeps your data and your customers' data secure - thereby protecting your brand, increasing operational flexibility, lowering your costs of compliance and increasing customer satisfaction.
Semafone is a tried and tested solution that has been designed by call centre professionals to meet the unique security challenges of the call centre. Our solutions are the product of meeting the real business challenges of data security in real call centres.
Quick and easy to install, SVL now delivers 100% compliance with the PCI Data Security Standard requirement not to record sensitive cardholder data.
The benefits of this combined approach are:
- Call Centre Security
- Secure against the 'threat from within' which poses an ever-present risk that your brand will end up in the news for all the wrong reasons
- Flexible Call Centre Operations
- Operational flexibility to process transactions in a secure environment regardless of the agent's location
- Compliance with PCI DSS
- SVL delivers PCI DSS compliance for call centres - without pausing the call recording or breaking the call with an automated IVR
- Increased Customer Satisfaction
- Consumers value the additional security and appreciate all efforts made to protect their identity