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Sinclair Voicenet

Hughes Insurance has been in partnership with Sinclair Voicenet for over 5 years and in that time we have a experienced a service which has been second to none. Their proactive and personalised approach to business solutions and support is refreshingly effective. As a business we will hopefully be implementing the NICE PERFORM solution to take us to the next level and with it we are confident that the level of service we have received to date will continue. We as a company are more than happy to champion a business facing company like Sinclair Voicenet.

David Holbrook

ICT Network & Security Manager

Hughes Insurance

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Latest News

Financial Services Authority will require mobile phone calls to be recorded

22 April 2010

The FSA consultation paper regarding removing the exemption for mobile phones was recently released on the 18th March. The proposal states that subject to a further three months consultation period, its probable that all company supplied mobile phones that are used in a trading environment will need to be recorded. It is likely that companies will be given twelve months to comply with the new directive.

Evidential weight and legal admisability of stored electronic information

18 April 2010

When BSI introduced BS 10008, it was designed to ensure that specific standards were adhered to regarding evidential weight and the legal admissibility of electronic information. We are now seeing their directive become the de facto requirement in environments, where compliance requires direct business usage of multiple communication and storage methods.

Upcoming Events

Sinclair Voicenet Open New London office

15 September 2009

With 40 years of experience in providing call recording solutions in the UK Sinclair Voicenet has expanded its operations and opened a specialist London office with sales support services tailored for the London Banking and Corporate finance sector. Located in Bedford Street, Sinclair Voicenet is perfectly positioned to provide fast and effective attendance and support when required. Our City team have been exclusively selected due to their extensive experience in serving City clients with over 25 years experience already under their belts.

NICE Perform eXpress

02 April 2010

NICE Perform eXpress is a cost effective, easy-to-install call recording solution designed to address the unique requirements of small and medium-sized sites.

Whether your site is a small call centre, back office, trading floor or branch office, NICE Perform eXpress empowers your organisation to simply and efficiently record, archive and play customer phone interactions. Based on NICE's™ advanced and proven recording technology, NICE Perform eXpress ensures liability call recording and regulatory compliance.

Simple but powerful, NICE Perform eXpress has been designed to meet partner requirements focusing on ease and simplicity:

Easy to deploy requiring less than half a day for installation at a standard site
Easy to maintain and configure by providing an intuitive administration process which can centralize several sites
Easy to use providing simple but comprehensive functionality in a web-based application
Easy to sell with a simplified and competitive price list

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