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Sinclair Voicenet

Hughes Insurance has been in partnership with Sinclair Voicenet for over 5 years and in that time we have a experienced a service which has been second to none. Their proactive and personalised approach to business solutions and support is refreshingly effective. As a business we will hopefully be implementing the NICE PERFORM solution to take us to the next level and with it we are confident that the level of service we have received to date will continue. We as a company are more than happy to champion a business facing company like Sinclair Voicenet.

David Holbrook

ICT Network & Security Manager

Hughes Insurance

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Latest News

Financial Services Authority will require mobile phone calls to be recorded

22 April 2010

The FSA consultation paper regarding removing the exemption for mobile phones was recently released on the 18th March. The proposal states that subject to a further three months consultation period, its probable that all company supplied mobile phones that are used in a trading environment will need to be recorded. It is likely that companies will be given twelve months to comply with the new directive.

Evidential weight and legal admisability of stored electronic information

18 April 2010

When BSI introduced BS 10008, it was designed to ensure that specific standards were adhered to regarding evidential weight and the legal admissibility of electronic information. We are now seeing their directive become the de facto requirement in environments, where compliance requires direct business usage of multiple communication and storage methods.

Upcoming Events

Sinclair Voicenet Open New London office

15 September 2009

With 40 years of experience in providing call recording solutions in the UK Sinclair Voicenet has expanded its operations and opened a specialist London office with sales support services tailored for the London Banking and Corporate finance sector. Located in Bedford Street, Sinclair Voicenet is perfectly positioned to provide fast and effective attendance and support when required. Our City team have been exclusively selected due to their extensive experience in serving City clients with over 25 years experience already under their belts.

Call centres investing in technology

26 October 2009

Any IT investment for contact centres is currently focused on enhancing the technology already in place, with 64 per cent of respondents looking at investing to improve their existing systems.

More than two thirds of those surveyed said that their main criteria for investing in new technology was to support the customer experience.

Faraz Khan, managing director of ProtoCall One, commented: “Contact centres are looking to invest in new technology and IT budgets are available, but any investment needs to marry with existing legacy technology in order to support and improve the customer experience.

"With many contact centres losing or outsourcing IT support, it’s getting harder for contact centre managers to be able to implement IT projects that are not supporting 'business as usual' activities' "

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