News Archive

Sinclair Voicenet

North Ayrshire Council have used NICE products provided by Sinclair Voicenet since the introduction of their call centre 7 years ago. Over this time, we have worked together with Sinclair to use the suite of products to help to improve the centre's performance. The introduction of call screen recording along with integrated call scoring has been invaluable in developing our advisers and in saving the Team Leaders valuable time. There were areas of the system that we were not fully utilising and Sinclair supported the Team Leaders to ensure we were getting the most from our investment. Voice recording has supported the Council to provide more services over the telephone, such as setting up Direct Debits which has saved money and improved the service for the customers.

Esther Gunn

Customer Services manager

North Ayrshire Council

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NICE Perform eXpress

26 October 2009

NICE Perform eXpress is a cost effective, easy-to-install call recording solution designed to address the unique requirements of small and medium-sized sites.

After worst year ever, IT spending to rebound in 2010 - Gartner

26 October 2009

Global spending on information technology is in for its worst ever year but things are looking up, with growth expected to return in 2010, according to research firm Gartner.

Upcoming Events

Sinclair Voicenet Open New London office

15 September 2009

With 40 years of experience in providing call recording solutions in the UK Sinclair Voicenet has expanded its operations and opened a specialist London office with sales support services tailored for the London Banking and Corporate finance sector. Located in Bedford Street, Sinclair Voicenet is perfectly positioned to provide fast and effective attendance and support when required. Our City team have been exclusively selected due to their extensive experience in serving City clients with over 25 years experience already under their belts.

NICE Perform eXpress

26 October 2009

NICE Perform eXpress is a cost effective, easy-to-install call recording solution designed to address the unique requirements of small and medium-sized sites.

After worst year ever, IT spending to rebound in 2010 - Gartner

26 October 2009

Global spending on information technology is in for its worst ever year but things are looking up, with growth expected to return in 2010, according to research firm Gartner.

Semafone

26 October 2009

Sinclair Voicenet Ltd have now partnered with Semafone to offer clients truly PCI compliant recording solutions. Semafone is a unique technical solution that delivers secure voice transactions. It tackles card fraud & identity theft in call centres with an innovative approach that keeps your data and your customers' data secure - thereby protecting your brand, increasing operational flexibility, lowering your costs of compliance and increasing customer satisfaction.

PCI DSS

26 October 2009

With some of the recent publicised cases regarding security breaches in call centres it is more critical than ever to ensure your call centre systems comply with the PCI DSS regulations. Failure to do so can result in fines.

Call centres investing in technology

26 October 2009

A new survey by solutions provider ProtoCall One reveals that budgets for IT investment in contact centres have remained intact, and customer service is a key focus for UK businesses.

Recording legislation for Banking and Corporate finance

26 October 2009

First we had Sarbannes Oxley then Basel 2 then MiFID and most recently NEWCOB but in all the recent recession and credit crunch crisis many of these directives seem to have drifted from the headlines but, be sure, that rather than less legislation the recent issues will create more legislative directives that will impact on accountability, transparency and traceability of trades whether it be electronic or voice.