Financial Services Authority will require mobile phone calls to be recorded
22 April 2010
The FSA consultation paper regarding removing the exemption for mobile phones was recently released on the 18th March. The proposal states that subject to a further three months consultation period, its probable that all company supplied mobile phones that are used in a trading environment will need to be recorded. It is likely that companies will be given twelve months to comply with the new directive.
Evidential weight and legal admisability of stored electronic information
18 April 2010
When BSI introduced BS 10008, it was designed to ensure that specific standards were adhered to regarding evidential weight and the legal admissibility of electronic information. We are now seeing their directive become the de facto requirement in environments, where compliance requires direct business usage of multiple communication and storage methods.
Semafone
12 March 2010
Sinclair Voicenet Ltd have now partnered with Semafone to offer clients truly PCI compliant recording solutions. Semafone is a unique technical solution that delivers secure voice transactions. It tackles card fraud & identity theft in call centres with an innovative approach that keeps your data and your customers' data secure - thereby protecting your brand, increasing operational flexibility, lowering your costs of compliance and increasing customer satisfaction.
NICE Perform eXpress
02 April 2010
NICE Perform eXpress is a cost effective, easy-to-install call recording solution designed to address the unique requirements of small and medium-sized sites.
After worst year ever, IT spending to rebound in 2010 - Gartner
26 October 2009
Global spending on information technology is in for its worst ever year but things are looking up, with growth expected to return in 2010, according to research firm Gartner.
PCI DSS
26 October 2009
With some of the recent publicised cases regarding security breaches in call centres it is more critical than ever to ensure your call centre systems comply with the PCI DSS regulations. Failure to do so can result in fines.
Call centres investing in technology
26 October 2009
A new survey by solutions provider ProtoCall One reveals that budgets for IT investment in contact centres have remained intact, and customer service is a key focus for UK businesses.
Recording legislation for Banking and Corporate finance
26 October 2009
First we had Sarbannes Oxley then Basel 2 then MiFID and most recently NEWCOB but in all the recent recession and credit crunch crisis many of these directives seem to have drifted from the headlines but, be sure, that rather than less legislation the recent issues will create more legislative directives that will impact on accountability, transparency and traceability of trades whether it be electronic or voice.