Corporate Profile
Sinclair Voicenet Limited is a leading solutions provider of multimedia recording, quality management, customer interaction analytics and workforce management applications. Exceptional Professional Services experience enables them to deliver a complete design and implementation capability.
Established over 40 years ago, Sinclair Voicenet is the UK’s most reputable multimedia recording company. Providing a vast range of reliable solutions and services across many industry sectors including; contact centres, banking, insurance, public safety, local authorities, emergency services and utilities.
Sinclair Voicenet’s highly experienced team work with customers to understand their business priorities and deliver the right solutions to address the company’s needs on time and within budget. Whether simple or bespoke, the solutions enable companies to comply with regulations, reduce risk mitigation and provide their customers with superior customer experience that allows them to not only protect their business but continue to grow even through uncertain times.
With over 400 customers in the UK, including: AEGON, BAA, Barclays Bank, National Australia Group, Kwik Fit and VERTEX. Sinclair Voicenet’s fully accredited engineering team provide the highest level of service and support for more than 500 installations, retaining more than 90% of their customers on full maintenance contracts as a clear demonstration of their complete commitment to service excellence.
With a significant focus on NICE Systems solutions, Sinclair Voicenet is one of only two partners in the UK to qualify for the ultimate level of accreditation of NICE ‘Platinum Partner’. Together, Sinclair Voicenet and NICE Systems offer first class, fast and efficient solutions for the capture, storage, retrieval and analysis of customer interactions. Regarded by NICE Systems as a leading expert in the deployment of NICE solutions, Sinclair Voicenet not only deliver a diverse range of related services to their own customers, they also extending these services on behalf of NICE and other approved NICE resellers.
Sinclair Voicenet’s approach to building customer partnerships is highlighted by their dedication to understanding the customers’ operational processes in order to develop and design relevant solutions that address the recognised business requirements. The cornerstone of every customer proposal is the content of a pre-sales ‘needs analysis’ discovery, which uses key data to quantify improvement and deliver a true return on investment.
Successful solution design is made possible through focusing on:
- Customer involvement during the early stages of concept and development
- Consulting services to help customers identify and leverage specific improvements in customer interactions that will in turn enhance operational performance
- Integration of existing systems with business applications according to business needs
- Commitment to single vendor responsibility for ‘end-to-end’ services including project management, education/training delivery, customer help desk and field support provision
- Providing the ability to offer bespoke solutions with a flexible content of services according to customer needs and preferences
When combining Sinclair Voicenet’s personalised approach and the ability to respond quickly to change and demand with their unrivalled service flexibility and consulting services, it is not surprising that companies recognise Sinclair Voicenet as a trusted, reliable and experienced partner for today and the future.
If you would like more information on how Sinclair Voicenet can support your business, then please call 01355 900000 or email