Sinclair Voicenet have supported Kwik Fit Financial Service's voice recording and quality systems for over 12 years, the last three years with Nice Perform. The use of Nice Perform and the additional quality management features has had a hugely positive effect on our business. We have been able to dramatically improve quality control and ensure quality management becomes a daily feature in all customer interactions. In addition, agent training has improved and customer satisfaction across KFFS has been consistently high. Sinclair Voicenet have also successfully migrated KFFS from previous recording platforms with minimal issues and continue to provide high quality proactive support for our business.
Jim Taylor
Telecoms Manager
Kwik Fit Financial Services
Sinclair Voicenet Ltd (Glasgow)
2 Orbital Court
Peel Park
East Kilbride
Glasgow
G74 5PH
Tel: +44 (0)1355 900000
Map: Google Maps
Enquiries:
Sales:
Support:
Sinclair Voicenet Ltd (London)
50 Bedford Street
London
WC2E 9HA
Tel: +44 (0)1355 900000
Map: Google Maps
Enquiries:
Sales:
Support:
Sinclair Voicenet Ltd
221 West George Street
Glasgow
G2 2ND
Registered in Scotland
SC191983