Sinclair Voicenet

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Sinclair Voicenet have supported Kwik Fit Financial Service's voice recording and quality systems for over 12 years, the last three years with Nice Perform. The use of Nice Perform and the additional quality management features has had a hugely positive effect on our business. We have been able to dramatically improve quality control and ensure quality management becomes a daily feature in all customer interactions. In addition, agent training has improved and customer satisfaction across KFFS has been consistently high. Sinclair Voicenet have also successfully migrated KFFS from previous recording platforms with minimal issues and continue to provide high quality proactive support for our business.

Jim Taylor

Telecoms Manager

Kwik Fit Financial Services

Welcome to Sinclair Voicenet

Established in 1967, Sinclair Voicenet Limited is a UK-based and privately owned solutions provider for multimedia recording, quality management, customer interaction analytics and workforce management applications.

We are a platinum partner of the leading Insight from Interactions vendor NICE Systems. Our fully accredited experts work directly with clients across Financial Services, Public Sector and Contact Centres to understand their business requirements and design and deliver the right solutions to address the company’s needs on time and within budget.  Whether simple or bespoke, our solutions enable companies to comply with regulations, reduce risk mitigation and provide their customers with superior customer experience that allows them to not only protect their business but continue to grow even through uncertain times.

With over 40 years of experience, and over 400 customers, our exceptionally skilled technical and consulting teams provide more than just an “end to end” service.  We build a customer partnership which, when combined with our unrivalled service flexibility and consulting services delivers a true return on investment and exceeds expectations for today and the future.

At Sinclair Voicenet we take pride in being a trusted, reliable and experienced company that delivers a personalised approach to service and support as an extension of our customers business.