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Powerdial Services To Deploy SmartVoice Viewpoint With Customers Across The UK

Powerdial Services, one of the UK’s leading convergence specialists, is deploying the new SmartVoice Viewpoint customer feedback solution with customers across the UK. Supplied by Sinclair Voicenet, this innovative solution enables organisations to capture the voice of customers immediately after contacts and gain a real-world understanding of their experiences to improve customer service around the clock.

Kwik-Fit Financial Services Deploys New Workforce Management System

Kwik-Fit Financial Services, one of the UK's leading insurance intermediaries, is installing a NICE IEX Workforce Management system at its contact centre in Uddingston, Lanarkshire.

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