Founded in 1967, Sinclair Voicenet Limited is the UK’s longest established specialist provider of multimedia interaction recording, quality management, interaction analytics and workforce management solutions.
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We provide a comprehensive range of customer interaction solutions and services across many industry sectors including contact centres, financial institutions, public safety and utilities.
Our highly experienced industry specialists understand your individual business priorities and provide the right solutions on time and within budget. Whether you need a straightforward or bespoke system, we can help you to comply with regulations, mitigate against risk and deliver a superior customer experience.
Sinclair Voicenet was one of NICE Systems’ first Platinum Partners and is the only company to qualify as a NICE Master Distributor, the ultimate level of accreditation. We are now regarded by NICE Systems as the UK’s leading expert in the deployment of NICE solutions and the delivery of first class, flexible and efficient solutions for the capture, storage, retrieval and analysis of customer interactions. We have extended these services to also work on behalf of NICE and other approved NICE resellers.
We operate in four key market sectors:
Mobile Phone Recording
Quality Monitoring & Optimisation
Customer Satisfaction Monitoring
Workforce Management & Optimisation
Business Process Optimisation